Cancellation & Refunds

This page sets out what happens if you need to cancel, move or shorten a confirmed stay at Azara Beach House. It sits alongside our Booking Policy, Terms of Use and Privacy Policy. Azara Beach House Villa is a property of Core Heritage Projects LLP.

Cancellation Windows

The villa’s cancellation policy is as follows:

• An 80% refund is given if the booking is cancelled 30 days or more before the check-in date.
• A 50% refund is given if the booking is cancelled 15 days or more before the check-in date.
• No refund is given if the booking is cancelled less than 15 days before the check-in date.

All windows are counted from 13:00 hours India Standard Time on the check-in date, using the date shown on your booking confirmation.

Amendments & Rescheduling

• A fee of ₹50,000 is charged for a booking amendment or rescheduling, subject to availability.
• Amendments are treated as a new reservation for the revised dates. If the revised dates carry a higher tariff, the difference is payable before the change is confirmed.
• If a rescheduled booking is later cancelled, the cancellation window is measured against the original check-in date.

Refund Timelines

• All refunds are processed within 5–7 working days of the cancellation being confirmed in writing.
• Refunds are returned to the original payment method. Depending on your bank or card issuer, the credit may take a further 3–10 working days to appear on your statement.
• Any payment-gateway or bank charges levied on the original transaction are non-refundable.

No-Shows & Early Departure

• A guest who does not arrive and does not cancel is treated as a no-show: no refund is given.
• Departing before the booked check-out date does not entitle you to a refund for the unused nights.

Cancellations by Us

In the rare event that we must cancel a confirmed booking — for example due to property damage, a statutory order, or an event beyond our reasonable control — you will receive a full refund of all amounts paid, or the option to move your stay to alternative dates at no amendment fee. Our liability in these circumstances is limited to the amounts you have paid us.

Force Majeure

Where a stay cannot proceed because of events outside either party’s reasonable control — including natural disaster, extreme weather, epidemic, government restriction or travel ban — we will work with you to reschedule. Refunds in these cases are considered case by case and are not guaranteed by the windows above.

How to Cancel

Cancellations must be made in writing. Message us on WhatsApp (+91 90904 07408) or email bookings@azarabeachhouse.com with your booking reference. A cancellation takes effect from the time we acknowledge it, not from the time you send it, so please wait for our confirmation.

Bookings Made Through Third Parties

If you booked through an online travel agent, marketplace or another intermediary rather than directly with us, that provider’s cancellation policy applies and any refund must be requested from them.

Questions?

For anything about your reservation, message us on WhatsApp (+91 90904 07408) — our team replies within 24 hours.